Purchases and refunds

Updated September 24, 2026

For Outgrow purchases or missing content, contact Prime Protocol Interactive LLC at primeprotocolgame@gmail.com. Include the account email, product, approximate purchase date and provider receipt/reference if available. Never send card details, passwords or private recovery keys.

Before paying

We intend to offer the four Leaf Packs internationally. Actual availability depends on supported providers and applicable local requirements; an offer is not a guarantee of availability in every country.

Check the displayed price, currency, Leaf amount, any separate bonus and the account receiving the purchase. Real checkout requires an available payment provider. A page labeled local or test is a simulation. Stripe handles supported web checkout when enabled; Google Play purchases, when offered, use its separate purchase process.

Leaf packs show base Leaf and any bonus separately. Cosmetic prices are shown in Leaf. Seasonal products may allow purchase before a stated opening time; buying early does not start an event or grant season progress before its opening. Read the offer’s schedule and contents before confirming.

Missing purchases and duplicate attempts

Use Restore purchases or return to the same signed-in account to check a completed payment. A delayed screen is not a reason to pay again. Contact support if a provider charged you but content remains missing. Keep the provider receipt; the server must verify it before granting paid content.

Refunds and disputes

Ask support to review a refund, mistaken charge or missing delivery. Purchases made through Google Play may also use Google Play’s refund process. Provider rules and applicable consumer law govern available refund or cancellation rights. We do not impose a new blanket “no refunds” rule or an invented request deadline.

A verified refund or chargeback reverses the related paid Leaf and associated bonus once. If that Leaf has already been spent, the account may carry a balance adjustment and affected content may need reconciliation. Contact support about an unexpected adjustment. A technical reversal does not decide or reduce any statutory entitlement to a remedy.

Account deletion does not itself submit a refund request. Some purchase records may remain for unresolved payment, fraud-prevention and accounting needs, as described in our privacy notice. No statement on this page activates payments while checkout is unavailable.